Alt-Access: F.A.Q. - Frequently Asked Questions


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F.A.Q.
Frequently Asked Questions
 

If you send us e-mail, include your complete
e-mail address so we can respond.
 
 

Why can't I log in with my username and password? It worked yesterday.

  1. You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary. This problem accounts for 90% of access difficulties

Therefore, first enter your username and password exactly as you did when you signed up for Alt-Access. If that doesn't work, please send us an e-mail to cs@alt-access.com with your first and last name, username and valid e-mail address in the body of the letter along with your concern.
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I signed up yesterday, but I didn't receive a confirmation e-mail. What happened?

  1. You did not provide us with a vaild e-mail return address. We tried sending you either a confirmation e-mail or a decline e-mail and it bounced back to us or the address you provided was incomplete and we could not decipher it. First try your username and password to get into Alt-Access. If they work, then there is no problem. If they do not work, then send email to cs@alt-access.com. Be sure you include your first name, last name, username, password and a valid e-mail address in the body of your message along with your request.


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I have been a member to Alt-Access for a while and suddenly I cannot use my password. I get a message stating "Authorization has failed." Why can't I get in?

Here are some possible explanations:

  1. You didn't enter your username and password in the correct case (upper/lower case) sequence;

If you are having access problems, first try your username and password in the same upper/lower case sequence you used when you originally subscribed. If that doesn't work, please send an e-mail to cs@alt-access.com. Clearly state your problem and what you have tried, and include your first and last name, username, password and valid e-mail address in the body of your message.
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When I submitted my order I got the message "Form not supported." What does that mean?

Often when someone uses a browser that does not support forms, such as the AOL browser, he/she will see that message on the browser right after the form is submitted. That does not mean that we did not receive the form. In fact, in most cases we do receive those forms. In our scientific opinion, we have determined that is an evil little message your browser gives you to drive you crazy! If you get that message, do not resubmit the application. Either send us an e-mail to confirm the application went through, wait a few minutes to receive your confirmation e-mail. If you do resubmit the application, we will have duplicate accounts for you. In most cases we catch the duplicates, but it's better to be safe than sorry.

If you are using an older version of AOL (earlier than AOL3.0 or Windows or AOL3.0 for Windows '95), those older browsers didn't "support" forms. We still receive those orders even though it may not appear that way to you. Please send us an e-mail if you are unsure.
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What are the parameters for creating a username and password?

It is safer to use only numbers and letters, no symbols. Spaces are allowed but we urge you to not use them. That means no cute smiley faces, no $, *, _ or punctuation of any kind.

The minimum length for a username or password is six characters.

NOTE: Any unauthorized use of Alt-Access usernames and passwords without the permission of Alt-Access staff either by posting them on the internet or giving them out to nonmembers will not be tolerated. Those accounts will be closed immediately and no refund shall be issued whether or not the offending subscriber knew about it. It is the members' responsibility to keep their usernames and passwords private.
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How do I cancel my subscription with Alt-Access?

  • Send email to cs@alt-access.com. Be sure to include your return email address. Simply state that you would like your membership cancelled. You may cancel anytime but you must do it at least 7 days before the end of your current 30 days access. In the case of a trial membership, you may cancel anytime up to 8 hours before the end of the trial period. We can cancel your membership based on either your email address or your original order number.

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    How do I contact Alt-Access if i have a question or problem?

  • Send email to cs@alt-access.com. Be sure to include your return email address.

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    How does the charge appear on my credit card statement?
    "Alt-Access" This information goes on all credit card statements and cannot be removed from an individual credit card statement.
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    How do I know that purchasing on-line is secure?

    Click here for complete information on credit card security

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    I do not want my wife or girlfriend to know about my Alt-Access subscription. Will I be on a mailing list, and how much information do I really have to give you?

    We **never** send our Alt-Access members anything in the mail (snail-mail). Notice that we don't ask for your address on the order form. We **never** sell a list of our Alt-Access members names or addresses to any company.

    You only receive email from us when you order our service. Our credit card processor requires that an email confirmation be sent for all orders. Our e-mail list is not for sale.

    As far as the type of information we need for you to order Alt-Access, if you are using your credit card to subscribe, we need your name, Visa or Mastercard with a valid expiration date, a username and password of your choice and your e-mail address.
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    How do I download the images? Signed Confused@notAgeek.org

    Please note, these are tips for using browsers with which we are familiar. If you are using another type of browser (such as Prodigy's, Compuserve's or any other), you should contact your internet service provider and/or the manufacturer of your web browsing software for specific directions on dowloading images off the web. Even if you do not use the same software that we use, some of these tips may still prove relevant.

    You don't have to be confused. This is what I do when I use Netscape Navigator with my Netcom or Deltanet account:

    I use Windows 95. First I choose an image I like and I click my left mouse button on the thumbnail size image and wait for the larger image to load. It usually takes under a minute to load an image with my 28.8 baud modem. Next I point the mouse on the enlarged image and press my right mouse button. A window pops up on the screen that prompts me to "save as." Then I choose a directory where I want to save it. Make sure to save it as a .jpg extension.

    You can also download from AOL the same way as above (if you have Window's 95) or you can choose "save as" under "file" from the menu strip at the top of the page. Note: The AOL web browser will not let you download inline images, as far as I know. But you are lucky: our images are .jpgs. If you are downloading our images as ".art" extensions, there is something wrong with your setup. We have no ".art" files.

    If your Netscape browser is telling you to download some type of "plug-in," I do not know why. I have used various versions of Netscape 2.0 and 3.0 with no hitches. You may need to contact Netscape or your internet service provider for an explanation. The problem isn't coming from us.
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    What is the format of the images that I will be downloading?

    All of our image files are in .JPG form.
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    I am an AOL subscriber. The pictures seem fuzzy and I cannot get a complete image. Or, all I see is an AOL triangle. What do I do? Signed..........imageless@AOL.com

    Welcome to searching the Web via AOL. AOL is a lot of fun to use, but it can be frustrating to use to surf the web. We have an AOL account so we can look into problems specific to AOL subscribers. Here are some tips:

    • Choose "uncompressed" images under your "Preferences" section in your browser and make sure your browser is set to view images, not text only.
    • Clear your browser cache, increase the size of your browser cache to hold over 100 bytes, save the changes and hit the reload button. Here are instructions for clearing the cache of an AOL browser on a PC (sorry, but I do not have a Macintosh with AOL 3.0. If you have one and know how to do this, please forward the information to cs@alt-access.com.
    • Click here for information concerning AOL
    Here are instructions for clearing your cache in AOL 3.0 for Windows:
      1. Go into Internet Connection and open your browser to any website.
      2. On the tool bar at the top of your browser screen, choose "Preferences."
      3. At the bottom of Preferences Window, choose "Advanced Options."
      4. In advanced options, "clear your cache," "save" and exit "Preferences."
      5. Then type in the URL for our site: http://www.alt-access.com and hit "Enter."

     

    Here are instructions on clearing your cache (called Clearing your Temporary Folder for Windows 95) in AOL 3.0 for Windows '95:

      1. Go into Internet Connection and open your browser to any Website.
      2. On the tool bar at the top of your browser screen, choose "Preferences"
      3. A window will pop up called "AOL internet settings."
      4. Choose "Advanced"
      5. Choose "Settings"
      6. Choose "Empty Folder" and hit OK.
      7. Close all the preferences windows.
      8. Type in our URL: http://www.alt-access.com and Enter.
      9. If the Alt-Access page doesn't load, hit the reload button (you may need to hit it a couple times).

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    I sent you an e-mail asking a question regarding my subscription and I have not heard back from you. What gives???

    We reply to ALL e-mail regarding accounts. Here are two reasons why you may not receive a reply from us:

    • You have not provided us with a valid return e-mail address. Check the return e-mail address in your mail program. It is wrong! That is why you should always include your e-mail address in the body of your message.

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