| Why can't I log in with my
username and password? It worked yesterday.
- You need to enter your username and password in the same exact case sequence as you did
when you signed up because our system is case sensitive. Make sure you are using
capital and lowercase letters when necessary. This problem accounts for 90% of access
difficulties
Therefore, first enter your username and password exactly as you did when you signed up
for Alt-Access. If that doesn't work, please send us an e-mail to cs@alt-access.com with your first and last name,
username and valid e-mail address in the body of the letter along with your
concern.
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I signed up yesterday, but I didn't receive
a confirmation e-mail. What happened?
- You did not provide us with a vaild e-mail return address. We tried sending you either a
confirmation e-mail or a decline e-mail and it bounced back to us or the address you
provided was incomplete and we could not decipher it. First try your username and password
to get into Alt-Access. If they work, then there is no problem. If they do not
work, then send email to cs@alt-access.com. Be sure you include your
first name, last name, username, password and a valid e-mail address in the body of your
message along with your request.
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I have been a member to Alt-Access
for a while and suddenly I cannot use my password. I get a message stating
"Authorization has failed." Why can't I get in?
Here are some possible explanations:
- You didn't enter your username and password in the correct case (upper/lower case)
sequence;
If you are having access problems, first try your username and password in the same
upper/lower case sequence you used when you originally subscribed. If that doesn't work,
please send an e-mail to cs@alt-access.com. Clearly state your
problem and what you have tried, and include your first and last name, username, password
and valid e-mail address in the body of your message.
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When I submitted my order I got the message
"Form not supported." What does that mean?
Often when someone uses a browser that does not support forms, such as
the AOL browser, he/she will see that message on the browser right after the form is
submitted. That does not mean that we did not receive the form. In fact, in most cases we
do receive those forms. In our scientific opinion, we have determined that is an evil
little message your browser gives you to drive you crazy! If you get that message, do
not resubmit the application. Either send us an e-mail to confirm the application went
through, wait a few minutes to receive your confirmation e-mail. If you do resubmit the application, we will have duplicate
accounts for you. In most cases we catch the duplicates, but it's better to be safe than
sorry.
If you are using an older version of AOL (earlier than AOL3.0 or Windows or AOL3.0 for
Windows '95), those older browsers didn't "support" forms. We still receive
those orders even though it may not appear that way to you. Please send us an e-mail if you are unsure.
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What are the parameters for creating a
username and password?
It is safer to use only numbers and letters, no symbols. Spaces are allowed but we urge you to not use them.
That means no
cute smiley faces, no $, *, _ or punctuation of any kind.
The minimum length for a username or password is six characters.
NOTE: Any unauthorized use of Alt-Access usernames and passwords
without the permission of Alt-Access staff either by posting them on the internet
or giving them out to nonmembers will not be tolerated. Those accounts will be closed
immediately and no refund shall be issued whether or not the offending subscriber knew
about it. It is the members' responsibility to keep their usernames and passwords private.
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How do I cancel my subscription with Alt-Access?
Send email to cs@alt-access.com. Be sure to include your return email
address. Simply state that you would like your membership cancelled. You may cancel anytime but you must
do it at least 7 days before the end of your current 30 days access. In the case of a trial membership, you may
cancel anytime up to 8 hours before the end of the trial period. We can cancel your membership based on either your
email address or your original order number.
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How do I contact Alt-Access if i have a question or problem?
Send email to cs@alt-access.com. Be sure to include your return email
address.
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How does the charge appear on my credit card
statement?
"Alt-Access" This information goes
on all credit card statements and cannot be removed from an individual credit card
statement.
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How do I know that purchasing on-line is
secure?
Click here for complete information on credit card security
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I do not want my wife or girlfriend to know
about my Alt-Access subscription. Will I be on a mailing list, and how much
information do I really have to give you?
We **never** send our Alt-Access members anything in the mail
(snail-mail). Notice that we don't ask for your address on the order form.
We **never** sell a list of our Alt-Access members names or addresses to any company.
You only receive email from us when you order our service. Our credit
card processor requires that an email confirmation be sent for all orders.
Our e-mail list is not for sale.
As far as the type of information we need for you to order Alt-Access, if you
are using your credit card to subscribe, we need your name, Visa or Mastercard with
a valid expiration date, a username and password of your choice and your e-mail address.
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How do I download the images? Signed
Confused@notAgeek.org
Please note, these are tips for using browsers with which we are familiar. If
you are using another type of browser (such as Prodigy's, Compuserve's or any other), you
should contact your internet service provider and/or the manufacturer of your web browsing
software for specific directions on dowloading images off the web. Even if you do not use
the same software that we use, some of these tips may still prove relevant.
You don't have to be confused. This is what I do when I use Netscape Navigator
with my Netcom or Deltanet account:
I use Windows 95. First I choose an image I like and I click my left mouse button on
the thumbnail size image and wait for the larger image to load. It usually takes under a
minute to load an image with my 28.8 baud modem. Next I point the mouse on the enlarged
image and press my right mouse button. A window pops up on the screen that prompts me to
"save as." Then I choose a directory where I want to save it. Make sure to save
it as a .jpg extension.
You can also download from AOL the same way as above (if you have Window's 95) or you
can choose "save as" under "file" from the menu strip at the top of
the page. Note: The AOL web browser will not let you download inline images, as far
as I know. But you are lucky: our images are .jpgs. If you are downloading our
images as ".art" extensions, there is something wrong with your setup. We have
no ".art" files.
If your Netscape browser is telling you to download some type of "plug-in," I
do not know why. I have used various versions of Netscape 2.0 and 3.0 with no hitches. You
may need to contact Netscape or your internet service provider for an explanation. The
problem isn't coming from us.
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What is the format of the images that I will
be downloading?
All of our image files are in .JPG form.
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I am an AOL subscriber. The pictures seem fuzzy
and I cannot get a complete image. Or, all I see is an AOL triangle. What do I do?
Signed..........imageless@AOL.com
Welcome to searching the Web via AOL. AOL is a lot of fun to use, but it can
be frustrating to use to surf the web. We have an AOL account so we can look into problems
specific to AOL subscribers. Here are some tips:
- Choose "uncompressed" images under your "Preferences" section in
your browser and make sure your browser is set to view images, not text only.
- Clear your browser cache, increase the size of your browser cache to hold over 100
bytes, save the changes and hit the reload button. Here are instructions for clearing the
cache of an AOL browser on a PC (sorry, but I do not have a Macintosh with AOL 3.0. If you
have one and know how to do this, please forward the information to cs@alt-access.com.
- Click here for information concerning AOL
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